Reservation

1. How can I check for the Shipping Schedule from Major China port availability?

You can contact your local Ethiopian shipping Line office or agents authorized by the Ethiopian Shipping line for help. You can find contact details at https://eslchina.website/contact1

2. How do I get space confirmation for my cargo?

You can contact your local Ethiopian shipping Line office or agents authorized by the Ethiopian Shipping line for help. You can find contact details at https://eslchina.website/contact1

3. What documents do Customs require to export shipment out of Addis?

Business license, Booking form, Export/Import permit. For further information contact the Ethiopian shipping Line office or agents authorized by the Ethiopian Shipping line Customs Authority or use https://eslchina.website/contact1

4. What is the cutoff time for delivery of my shipment at the Departure Port & Logistics Terminal?

• For Container shipment- 5 Days before the Shippment scheduled time of departure

• For Dangerous Cargo- 7 Days before the Shippment scheduled time of departure For more information, use this link https://eslchina.website/contact1 to reach the ESL Hub Cargo Export Handling office.

5. What is the responsibility of the Shipper?

The Shipper is obligated to comply with all the Customs and other government regulations of any country flown from/to/through relating to the packing, carriage and delivery of goods including the furnishing of such information and documents as may be necessary to meet such requirements. Carrier will be under no obligation to inquire into the correctness or sufficiency of required information, document or marking. For more information, please contact us at https://eslchina.website/contact1

6. What type of cargos can be shipped by ESL?

ESL offers the facility to carry a variety of commodities like General Cargo, Dangerous Goods, Heavy Cargo, Courier, Perishable, Valuable Cargo, Newspapers, Magazines, Books, Periodicals, Wet cargo etc. For more information, please contact us at https://eslchina.website/contact1

7. Can I book container cargo through shipping agents?

Yes, Containers can be booked either through Shipping Agents or Through ESL booking offices. For more information, please contact us at https://eslchina.website/contact1

8. Can I change the booking details or the original bill of Lading after the shipment is physically accepted?

You can contact your local Ethiopian Shipping Line or agents authorized by the Ethiopian Shipping Line for help. You can find contact details at https://eslchina.website/contact1

Price Quotation Requests

1. How do I get a quotation for my cargo?

You can contact your local Ethiopian shipping Line office or agents authorized by the Ethiopian Shipping line for help. You can find contact details at https://eslchina.website

2. What is the rate structure for booking Container on ESL?

The charges for booking Containers using the Ethiopian Shipping Line include the applicable Freight Charges plus other applicable charges. The details of which can be acquired from the nearest Ethiopian shipping Line office or agents authorized by the Ethiopian Shipping line. Based on the market conditions, Ethiopian Shipping Lines often offers promotional rates on its specific shipments/sectors. For more information, please contact us at the below link: https://eslchina.website/contact1

3. The price quotation given by the ESL authorized agent is unusually higher than that given by the ESL office how can i get the real price quotation without the agent adding an unfair amount?

The weekly shipping fee rate from different china major port will be displayed shown and updated at this link https://eslchina.website/price

Booking Details Amendment

1. What is required to change the Shipper or Consignee name?

For more information, please contact us on the below link https://eslchina.website/contact1

2. Will my shipment be confirmed if I add additional weight?

For more information, please contact us on the below link: https://eslchina.website/contact1

3. Will I be informed if there is schedule change of my booking?

You will be informed through the contact address You provided on your reservation. For further information, please contact us on the below link https://eslchina.website/contact1

4. How do I cancel booking for my shipment?

You can contact your local ESL office or agents authorized by ESL for help. You can find contact details at https://eslchina.website/contact1